Refund Policy

At [PAJAMA], we strive to provide the best service and products to our customers. Please review our refund policy carefully to ensure a smooth shopping experience.

1. Inspect Your Order Upon Delivery:

   • We kindly ask that you inspect your order thoroughly in the presence of the delivery agent. If you notice any issues with the product, please inform the delivery agent immediately.

2. No Returns After Delivery Agent Leaves:

   • Returns cannot be processed after the delivery agent has left. Please ensure that you check the product fully at the time of delivery.

3. Product Exchange Only:

   • We offer product exchanges instead of refunds. If the product is defective or not as described, it can be exchanged rather than returned.
   • Exchanges must be requested within 3 days of receiving the product. The product must be in its original packaging to facilitate identification by the shipping company.

4. Product Condition:

   • To be eligible for an exchange, the product must be in the same condition as when it was received. This means it should be unused, unwashed, free of stains, and without any fragrance.

5. How to Request an Exchange:

   • To initiate an exchange, please contact us at [pajamapajamaeg@gmail.com] or [instagram pajama.eg] with details of your order and the issue with the product.
   • We will review your request and guide you through the next steps for the exchange process.

6. Additional Information:

   • Products that do not meet the above conditions cannot be exchanged.

Thank you for your understanding and cooperation. If you have any questions about our refund policy, please do not hesitate to contact us. We are here to assist you and ensure your satisfaction.

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